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QUALITY POLICYBy creating a positive working environment in all our operations, the Company seeks to increase its market share by the relentless pursuit of Quality and Technical innovation supported by effective customer liaison. By providing our customers with a service, which consistently meets their needs and expectations, we believe we can achieve complete customer satisfaction. To enhance and retain customer confidence we shall implement and maintain and continually improve effective Quality Management Systems that comply with the requirements of the International Standard EN ISO 9001:2000 Quality management systems – Requirements. Quality as a management tool applies to the whole business and means making the best use of our resources both financial and human. It begins with products which can be economically produced and which perform as required, but also extends throughout the organisation, from order taking to delivery and all aspects of service. Top management shall set quality objectives and a framework shall be established to review these objectives. Effective communication between all departments is essential in improving the standards by which we operate, and our commitment to continual improvement is the key to both personal and company growth and also to customer satisfaction. Our intention is to follow up this statement with a range of awareness programmes that will involve all employees. This policy shall be periodically reviewed to ensure its suitability and relevance to the products and services the organisation provides.
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